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CLOUD SERVICES

Hypercare.

Cloud Managed Service  |  Your Platform. Fully Managed

Unlock business growth with proactive cloud management. Hypercare keeps your environment secure, compliant, and optimised — freeing your teams to focus on innovation. 

Hypercare | Managed Service

From keeping up to leaping ahead

 

Curiosity drives innovation. But in today’s fast-moving digital world, even the most innovative teams need a strong operational foundation. That’s where Parallo Hypercare Managed Service comes in.

With 24/7 support for critical incidents and a suite of automation, monitoring, and security capabilities, we help reduce operational risk, increase service reliability, and enable faster response to issues, allowing your teams to focus on delivering business outcomes, not managing infrastructure.

Operational Resilience

Stay protected and compliant with proactive monitoring, patching, and 24/7 critical incident response. Reduce downtime, minimise risk, and receive priority incident support when it matters most. 

Continuous Improvement

Free your teams from platform maintenance so they can focus on value creation. We deliver proactive recommendations and optimisation to evolve with your business needs. 

Seamless Integration

Think of us as an extension of your team. Through ChatOps, collaborative reviews, and transparent reporting, we work in lockstep with you every step of the way. 

Hypercare Service Packages.

With three Hypercare packages, we offer a comprehensive set of services for a modern, transforming enterprise. Choose the combination that delivers the most value* to you – or ask us to build a custom package tailored just for you.

 

+ FEATURES
Business Hours Support (8x5)
Critial Incident Support (24/7)
Critical Vendor Support Escalation (8x5)
Proactive Checks
Monthly Recommendation Review
ChatOps Channel
Service Delivery Manager
Account Manager
Monthly Delivery Budget
Managed VM Patching
Managed Backup
Technology Guidance
Infrastructure Alerting and Monitoring
Proactive Incident Response and Vendor Escalation
Advanced Threat and Vulnerability Management
Anti Virus Management
HYPERCARE ONE
Operational Resilience
HYPERCARE TWO
Continuous Improvement
HYPERCARE ADVANCED
Strategic Partnership

*Flexible packages available. Please discuss your requirements with us.

Advanced Automation. Delivered by people.

At Parallo, we put our clients first. Always. We’ve invested heavily in automation so that you can experience a smoother, faster and more valuable service. From onboarding, proactive alerting, monitoring, and incident response, automation is embedded in everything we do. By reducing manual effort, we free our specialist teams to focus on what matters most for you: helping you innovate and grow your business.

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Seamless Onboarding Experience

Our onboarding blends smart automation, strong security and compliance, guiding your team smoothly into BAU support.
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Collaboration Made Easy

With ChatOps—your familiar, intuitive communication channel—and integrations that surface information in one place, we’re here to make your workflow effortless.
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Anomaly Detection & Monitoring

From machine learning-powered cost anomaly detection to runbooks that resolve issues before they escalate, we proactively monitor your environment 24/7, giving you back time to focus on what truly delivers value.

 
 
 
 

Future proof your Cloud today

Get your platform fully managed and unlock a safe, practical path to real business outcomes.

> Book a Consultation

 

“The partnership with Parallo is helping make us more aware of opportunities to achieve further benefits.”

Paul Campbell, Deputy COO - Australian Catholic University